What counts as one photo?
Standard uses one credit per completed photo; optional Turbo uses 2 credits. Both include the focus check, the explanation, a scene description, visible-content tags, search, and every export format. A RAW and JPEG with the same filename stem in the same folder are paired and reviewed once, using the RAW. Files catalogued separately count separately. An unreadable file or failed review returns its credit automatically at the chosen rate; opening results and downloading exports cost nothing extra.
What does Turbo change?
Turbo selects cloud processing designed for quicker turnaround at 2 credits per photo. Standard uses one credit. Both use the same model, native-detail evidence, deeper focus checks and metadata workflow. Choose before queueing a review; pausing or resuming does not change its price. Turnaround still depends on file preparation, your connection and service demand. The 2x rate refers to credits, not a speed guarantee.
Do unused credits disappear at the end of the month?
No. Purchased credits and your monthly credit allowance stay in your account until you use them, including after cancellation. Your paid plan’s top-up rate applies while that subscription is active.
Will I get an unexpected overage bill?
No. Chimp shows the chosen processing mode and credit total before starting, then reserves that amount per photo. When your balance runs out, reviews stop until you choose to add credits. There is no automatic top-up or usage overage charge.
Can I cancel?
Yes, through your account’s billing portal. Cancellation stops the next renewal. You keep unused credits, and your subscription remains active through the paid period.
What changes between plans?
Every plan gets the same focus analysis, editable descriptions and content tags, local shoot search, supported file types, dry-run file actions, and XMP, CSV, and JSONL exports. Pro and Whole Roll also include Perfect Shot, which ranks completed reviews inside a local library and can save a small 5% or 10% shortlist without using extra review credits.
Does Perfect Shot choose the final edit?
No. It gives Pro and Whole Roll customers a short place to start, based on the completed reviews in that local library. It considers composition, light, and the moment, spreads picks across approximate visual groups, and holds back similar frames from nearby file sequences. Each pick keeps its reason and nearby alternatives. It can pick fewer photos or none when a shoot has no clear standouts. Your ratings, focus labels, and final selections remain separate.
Can Perfect Shot rank reviews I already have?
Perfect Shot needs the quality assessment returned by the current review. Older results that do not include it must be reviewed again at the selected Standard or Turbo credit rate. Once those reviews are present, recalculating or exporting a shortlist uses no extra credits.
Can you help with larger volumes?
Tell us about your workflow if you regularly review more than 10,000 photos a month. We will agree on volume, turnaround and any extra service needs before quoting. For photo review alone, you can use Whole Roll with top-ups.